ComEd is focused on reliability and customer satisfaction and is proving it

Last month, Terry Donnelly, president and COO at ComEd gave a riveting keynote talk during DistribuTECH to a packed audience made up of hundreds of utility representatives, vendors and other energy delivery stakeholders. He made statements like “ËœWe are not in the utility business anymore’ and backed up his thoughts with concrete details about why serving customers is at the heart of the utility industry. 

One point he made was that ComEd has experienced a 60 percent improvement in reliability in the past 5 years. 

Today, ComEd announced that it will be helping customers see the impact of the utility’s electric grid investments on their electric service by providing them with their own personalized reliability reports.

The reports summarize the percentage of time customers received power over the course of the prior year, as well as the number of outages experienced, if any. Customers will be able to compare this information with the previous year, as well as the percentage of time power was available for their municipality and for all customers across the communities ComEd serves, according to a press release.

In 2011, ComEd embarked on a multiyear, $2.6 billion effort to upgrade the electric grid. The result is a smart grid that continues to deliver significantly fewer and shorter power outages for northern Illinois residents and businesses.

Residential customers will receive a report if they were customers of record at their current location as of Jan. 1, 2018, and have not stopped service with ComEd by the time they receive their March 2019 bill. Customers who receive their bills electronically will receive an email link to their report, along with their electronic bill.

To hear more from Terry Donnelly, watch the “behind-the-scenes” interview with him below.

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at

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