Tampa Convention Center | Tampa, Fla. | April 29 — May 3, 2013
Hurricane Sandy may be not only the worst but the best thing to happen to utilities this year, whether you work in transmission and distribution (T&D) or on the customer-engagement side.
No longer are questions of capacity and sustainability abstract questions, but they are vital elements of the well-being of the nation and our customers. Utilities have worked diligently for stronger systems, better mobility, effective customer engagement and regulatory approval, but there is more to be done, more to learn.
If you’re on the T&D side, DistribuTECH Conference & Exhibition is offering the latest in smart distribution, demand response, advanced metering infrastructure, mobility solutions, greening the grid and more. You’ll also find yourself adding elements of customer engagement in this rich learning environment.
The same smart meters that you work with are not technological triumphs but engender smart thermostats, home-area networks and more. Commercial and industrial customers are more interested in what you can provide for them. You know that customers are increasingly involved with your services when you spot the Residential Customer Strategies tab on the conference schedule, sponsored by CS Week.
Engaged customers are actively looking for newer, more effective ways to tap the benefits of smart meters and smart homes. As Hurricane Sandy pointed out, how are you going to deal with these newly empowered customers who expect your utility to take smarter steps to avoid or resolve outages?
CS Week sponsors the residential customer engagement tracks at the annual DistribuTECH conferences to share the latest and most effective strategies and best practices in customer engagement, information technology and smart infrastructure with the broadest spectrum of utility management.
DistribuTECH 2013 is Jan. 29-31, at the San Diego Convention Center. Attendees and exhibitors may register online at http://distributech.com.
And after that, join us April 29 through May 3 in Tampa, Fla., for CS Week 2013 to learn more about the Customer Experience Lifecycle.
Two great conferences share a goal: to better serve the needs of utilities and their customers.
Rod Litke, CEO, CS Week
For more information, please visit http://csweek.org