Mother Nature apparently missed the happy new year message across North America this year. Snow, ice, flooding and polar winds challenged utilities across the continent to get the service back on for their customers.
2014 seems more likely than ever to surprise the utility industry with new opportunities, technologies and challenges. Where will we see new mergers, whether among utilities or the product and services vendors? And what changes might we see from the new head of the Department of Energy?
The new year for CS Week begins in September as our board of directors and planning committee set their sights on a bigger, better, more vibrant CS Week than the year before. With valuable insight into the industry from the Executive Advisory Panel, these dozens of utility professionals get down to work. The workshop titles for the year are determined and the new call for presentations recruits experts in their field to speak.
Key Account Forum returns for its second year with this select group of executives’ facing a robust two-day schedule. As always, CS Week Executive Summit reaches for the strategic edge topics C-level executives expect.
CS Week College launches the week on Monday, May 5 with five new full-day courses. CS Week Synergy Groups return, including last year’s new groups: Customer Engagement and Smart Infrastructure. Systems and Software joins Oracle Utilities and SAP as the application user Synergy Groups.
“New, energetic and information-packed” describes the 60-plus workshops of Conference 38. The successful tracks for water utilities and Canadian topics return for 2014, too.
The new Expanding Excellence Award-winning utilities will be honored Wednesday morning, highlighting the accomplishments that utilities always strive for.
This year’s keynote speaker is the embodiment of new: Erik Wahl, an author, motivational speaker and artist. Passionate about encouraging organizations to succeed through innovation and superior performance, he will paint a picture while he speaks.
One thing that isn’t new about CS Week is our commitment to enriching employee education as one of the best investments a utility can make in its future. I look forward to welcoming you to CS Week 2014 May 5-9 in San Antonio. Visit www.csweek.org for more information.
Rod Litke, CEO, CS Week