Pepco Holdings and its more than 4,600 employees are celebrating three years as part of Exelon, the nation’s leading clean power provider.
Pepco Holdings, which includes Atlantic City Electric in New Jersey, Delmarva Power in Delaware and Maryland and Pepco in the District of Columbia and Maryland, has seen significant advancements in grid modernization, service reliability, efficiency, community giving and economic impact in the areas it serves since joining Exelon.
Since the two companies came together on March 23, 2016, the 2.1 million customers served by Atlantic City Electric, Delmarva Power and Pepco have benefitted from nearly $4 billion spent modernizing and enhancing the local energy grid. These efforts have resulted in record service reliability for nearly all customers in 2017 and 2018.
Satisfaction among customers has continued to improve during the last three years, according to Exelon, including satisfaction with reliability, which, at greater than 90 percent, is at an all-time high.
The launch of new customer tools, redesigned websites with faster account access, enhancements to mobile applications and direct customer alerts and quicker access to billing and energy usage information are just a few of the efforts supporting improvements in customer satisfaction.
As an expanded commitment to help educate the energy workforce of tomorrow, Exelon and Pepco Holdings have committed more than $17 million during the past three years to help launch several major workforce development efforts, including the DC Infrastructure Academy, Atlantic City Electric Workforce Development Program and Delaware State University’s Renewable Energy Education Center. This funding also has supported education programs for middle-and high-school aged students with an emphasis on renewable energy, energy efficiency and science, technology, engineering and math.