COLUMBIA, SC. Sept. 12, 2002 — SCT, a provider of e-business and services solutions, announced recently that Toronto Hydro Corporation has gone live on SCT Banner CMS.
This migration marks greater flexibility for its 650,000 hydroelectric customers. Because Toronto Hydro needed to successfully enter the deregulated market, increased functionality such as the itemization of account details, will allow them to better understand significant account trends to better service their customer base.
Of key importance as well is that with this migration, Toronto Hydro is able to comply with the extensive regulatory requirements surrounding the opening of Ontario’s deregulated hydroelectric market, which commenced May 1, 2002.
With SCT Banner CMS, a customer management solution designed to run in either a regulated or deregulated market, Toronto Hydro is able to offer broad levels of service to its customers, including detailed usage and cost information as well as history for their customers’ billing components.
“We’re now able to unbundle the various elements of our services, which allows us to more effectively sell hydroelectricity in this competitive market. Through Banner, we now have the ability to show greater detail on our invoices. This means that our customers can make more informed decisions about buying and selling power,” said Susan Davidson, Vice President of Customer Care at Toronto Hydro-Electric System Limited. “SCT Banner CMS is a solution designed with a solid, efficient platform with the capacity to meet the mandated requirements of the new Ontario retail market.”
“SCT is meeting the unique needs of the Ontario market through the flexibility of the Banner CMS solution as well as providing industry expertise through our professional services team,” said John Gregg, president of SCT global energy and utilities solutions. “By migrating to a more current version of Banner, Toronto Hydro will have access to a more robust solution in preparation for future demands of their market space.”
About Toronto Hydro Corporation
Incorporated in 1999, Toronto Hydro Corporation operates four affiliate companies — Toronto Hydro Electric System Limited, Toronto Hydro Energy Services Inc., Toronto Hydro Telecom Inc. and Toronto Hydro Street Lighting Inc.
Toronto Hydro-Electric System Limited delivers electricity through a complex network of poles, wires and underground structures to 657,782 customers and distributes 25 per cent of the electricity in the province of Ontario. Annual revenues are $1.8 billion, peak demand is 5,000 megawatts and Toronto Hydro-Electric System Limited’s workforce of 1,702 skilled professionals is dedicated to delivering a safe and reliable supply of electricity to customers. For more information, visit www.torontohydro.com.
SCT provides advanced solutions and software for utilities and energy service companies. SCT strategically partners with energy and utility companies to enhance customer care and billing activities by reducing total cost of ownership, improving customer satisfaction, and increasing operational efficiency.
The products and services of SCT support more than 92 million utilities accounts worldwide, and generate over 38 million utility services bills each month. SCT also serves the higher education market. SCT has approximately 2,100 employees and serves nearly 1,500 clients worldwide. SCT is headquartered in Malvern, Pa., in the Greater Philadelphia area. For more information, visit www.sct.com/industrysolutions/utilities/index.htm.