Smart Utility Systems, cloud-based software-as-a-service innovations at DistribuTECH

Smart Utility Systems, provider of cloud-based Software-as-a-Service (SaaS) platforms for customer engagement, mobile workforce and data analytics to the energy and utility sector, is gearing up to showcase at DistribuTECH (February 9-11, 2016) — the largest annual power delivery conference and expo in North America.

The event is expected to be attended by more than 12,000 energy and utility industry professionals. As Emerald Sponsor of the annual gathering, SUS will exhibit at Booth #1412.

“We at SUS are excited to showcase our latest award-winning platforms powered by Smart Human Intelligence (HI) at DistribuTECH—offering unprecedented, advanced mobile customer engagement and next generation workforce capabilities as another way we support our utility clients’ digital initiatives,” says Deepak Garg, Chairman and CEO of SUS. “We understand that the future of utilities relies heavily on efficient mobile platforms that save time and money for both the provider and the consumer, while driving sustainability and improving our tomorrow.”

The SUS executive leadership team will be available at the booth to demonstrate four innovative new products that are already being enthusiastically adopted by utilities nationwide:

·      Smart Customer Mobile (SCM) – the #1 Customer Engagement Mobile and Portal Platform is accessible 24/7 through tablets, smart phones and desktop computers. SCM offers revolutionary real-time, two-way communication for consumers to engage on their terms, while giving electric, gas and water utilities the opportunity to dive deep into their analytics and improve customer satisfaction. To build on the Smart HI capabilities, including voice recognition and activation, new SCM 6.1 functionality adds customer relationship management (CRM) features for advanced customer segmentation, program tracking and measurement as well as launching targeted marketing campaigns to help utilities reach audiences more efficiently. Additional functionalities include home energy reports and audits with other self-service capabilities, requiring no login.

·      Smart Mobile Workforce (SMW) – the #1 Mobile Workforce Management Platform is a single integrated mobile platform designed for the utility workforce including, but not limited to, maintenance workers, superintendents, managers and directors to increase efficiency, productivity, compliance and safety. SMW provides end-to-end workforce management for public works, electric, water and gas utility departments. It transforms field operations by leveraging current technology investments with mobility and quick implementation.

·      Smart Water iQ (SiQ) – SUS’ business intelligence and analytics platform helps water utilities monitor and manage water use, notify customers about leaks, impose restrictions on outdoor irrigation, and comply with state reporting requirements. All analytics are automated, implementation is fast, and reports are dynamic and compressive.

·      Smart Demand Response Management System (SDRMS) – Predictive Data Analytics Business Intelligence (BI) provides real-time demand response event monitoring, driving more value for smart grid investments. SDRMS enables utilities to efficiently segment audiences for more relevant real-time load reduction forecasting, enabling utilities to gain control and insight, while remaining proactive to protect assets and helping them make better business decisions.


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