Recently, there have been reports of persons claiming to represent AEP Texas, demanding bill payment from unsuspecting customers, according to a release from the utility’s parent company, American Electric Power (AEP).
AEP Texas does not bill residential customers for electric usage and would never demand payment in person from a customer.
Electric bills are sent out by retail electric providers and AEP Texas would only disconnect service on their instruction after the customer has received proper notice.
AEP instructs customers who are approached by someone claiming to represent AEP Texas who is demanding money or threatening disconnection if the bill is not paid, please take no action. Suspicious incidents should be reported to the police, according to the utility.