American Electric Power earlier named Bruce Evans to a newly created position as senior vice president and chief customer officer effective June 1. Evans was president and chief operating officer of AEP Texas. Evans now reports to Robert P. Powers, executive vice president and chief operating officer. Judith E. Talavera replaced Evans as AEP Texas president and chief operating officer.
“Bruce’s new role as chief customer officer for AEP will be dedicated to ensuring that we have the right business models, regulatory structures and focus to effectively anticipate and meet the evolving needs and expectations of our customers,” said Nicholas K. Akins, AEP chairman, president and chief executive officer. “Bruce has demonstrated a keen customer focus and engaging leadership style throughout his career. By naming him chief customer officer and giving him responsibility for the areas that directly impact the relationships we have with customers and the services we provide, I’m confident that we can effectively transform and enhance how we interact with our customers.”
Evans’ new role will have responsibility for Customer Services, Marketing and Distribution Services; Regulatory Services; Technology Business Development and Infrastructure and Business Continuity.
Richard E. Munczinski, senior vice president – Regulatory Services, plans to retire in December 2016, and until that time, will work in an advisory role for AEP addressing regulatory and legislative issues, as well as special projects.
Evans, 60, has been president and chief operating officer for AEP Texas since August 2015, with responsibility for the company’s operations in south and west Texas. Previously, Evans was vice president – Distribution Operations for AEP Texas, with responsibility for all distribution system maintenance and operations for more than one million customers served by AEP Texas.
Evans spent the first 21 years of his career with Central and South West Corp., which merged with AEP in 2000. He rejoined AEP in 2012 from a position as vice president – Demand Management for Nexant Inc. in Houston. Additionally, Evans has held a number of leadership positions with major energy consulting firms, as well as with Cirro Energy and CPS Energy in San Antonio.
Evans has a bachelor’s degree in finance from Hardin Simmons University in Abilene, Texas, and a Master of Business Administration in Finance from Dallas Baptist University. He attended the Advanced Management Program at Harvard University.
As president and chief operating officer for AEP Texas, Talavera, 42, will assume responsibility for the company’s operations in south and west Texas. She has been director of Regulatory Services for AEP Texas since November 2008. Talavera began her career with AEP in 2000 as manager of Governmental Affairs for AEP Texas.