Capgemini launched a digital transformation service called the User Group Forum. The service is designed to accelerate the adoption of digital by utilities, transform the way they interact with and understand customers, and drive efficiencies across their organization internally.
The User Group Forum will contribute to the innovation cycle by sharing thoughts on vision of the future of utilities. This will enable customers to have direct access to studies, thought leaderships and technology demonstrations.
In recent years — while under pressure to reduce costs despite low margins — the realities of grid modernization, a more decentralized approach to energy generation, the more environmentally conscious customer and communities and the explosion of social media have all placed a big burden on utilities.
Today, customers expect instant engagement with their power, gas or water provider, and many seek a more proactive role in managing their connectivity and energy use. Concurrently connected objects in smart energy infrastructures — such as home energy automation, smart grid and smart city — are flooding utilities with data that their business and operational models are not equipped yet to extract the full value.
A recent study by Capgemini Consulting and the MIT Center for Digital Business showed that while 87 percent of utilities believe digital is “a key driver of their business performance,” 62 percent do not believe they are investing enough in digital transformation. By launching the Digital Utilities Transformation offering, Capgemini is focused on bridging this gap and ensuring utilities providers are ready to adapt to the disruptive change digital has initiated within the industry.
Capgemini’s integrated Digital Utilities Transformation framework enables utilities to rise to these challenges by assessing their digital maturity, mapping their customers’ cross-channel digital journey, unlocking and analyzing powerful, actionable data and incorporating digital technologies like mobile and cloud into their enterprise architecture. The service empowers companies to re-engineer their internal processes and external interactions rendering them more efficient, customer centric, flexible and future-proof.