FirstEnergy Corp. (FE) today announced management changes in key customer service and utility operations areas of the company.
Greg Hussing has been promoted to director, Customer Contact Centers, overseeing FirstEnergy’s contact centers in Akron, Ohio, Toledo, Ohio, Reading, Pa., and Fairmont, W.Va. Last year, these facilities handled more than 16 million customer calls. His responsibilities also include FirstEnergy’s eBill program and the customer service pages on the company’s website at www.firstenergycorp.com. Previously, he was director, IT Energy Delivery Solutions.
Rebecca Spach has been promoted to director, Vegetation Management. Previously, she was general manager, Transmission Vegetation Management. In this position, Spach will be directly responsible for tree trimming and other vegetation management options for the approximately 14,000 miles of FirstEnergy transmission line corridors. In addition, she will provide oversight and support for the vegetation management work done along the more than 140,000 miles of distribution lines in the company’s six-state service area.
“Working with our customers and maintaining our power lines are two of the most important things we do as a company and Greg and Rebecca bring a high-level of expertise to these operational areas,” said Steven E. Strah, president, FirstEnergy Utilities. “These promotions are part of our on-going efforts to ensure we have the right personnel in place to respond to our customers’ questions and help maintain the reliability of our electric system.”
Hussing began his career with the company in 1987 as a technician at Ohio Edison. Over the years he has held numerous management positions, including manager of Transmission Operations Support, manager, Corporate Metering, manager, Retail Supplier & PJM Settlements, director, Rates & Regulatory Affairs, and director, Regulatory Analytics & Revenue Forecasting. He earned a Bachelor of Science degree in electrical engineering technology and a master’s degree in business administration from The University of Akron. Hussing is a resident of Tallmadge, Ohio.
Spach joined Ohio Edison in 1987 as a forestry technician and has been promoted to a variety of supervisory and management positions over the years in the Forestry and Vegetation Management groups. Spach’s professional affiliations include being a member of the Edison Electric Institute’s Vegetation Management Task Force and the International Society of Arboriculture. She earned a Bachelor of Science degree in business administration from Ashland University and has an associate’s degree in applied science forestry technology from Hocking College. Spach is a resident of Doylestown, Ohio.