In the power and utilities industry, supply chain traditionally has been regarded as a necessary cost burden to power supply and delivery businesses. That’s understandable because a regular flow of materials is critical to achieving the company’s critical mission of keeping the lights on.
That’s changing, however, as supply chain management leaders are under pressure to manage costs, simultaneously improve service to their business unit partners and become more proactive participants in driving business success. In addition, the lingering economic downturn has impacted the supply chain further, resulting in complaints from business units about deteriorating service quality. Needed is a new focus on supply chain customers–which are primarily the power supply and delivery business units–that enable the supply chain to target and deliver materials efficiently to operations.