Austin, TX, June 22, 2006 — Austin Energy has selected IBM software, hardware and services to help transform its business into a fully-integrated and self-healing enterprise.
Austin Energy expects to see significant savings and greater customer service ratings by accelerating the deployment of its strategy of running IT as a business. This includes more closely aligning technology with the needs of the business through a Service Oriented Architecture.
Austin Energy, serving over 370,000 meters and a population of more than 800,000 in Central Texas, is hoping to transform its operations to be more responsive to customers and improve its own efficiency. The new technology infrastructure will manage over 100 projects and 90 different enterprise software applications, including customer records, call center operations, utility management metering, financial systems and asset management.
Austin Energy’s SOA was developed with the help of IBM architecture services and is based on IBM WebSphere and Rational software and System p570 hardware.
The first project application, AECall, went live on May 3rd. The tool, which leverages 5 new web services, combines a utility outage management application with its call center applications to better manage the customer calls into Austin Energy’s customer service center. The day after going live, a severe rain and hail storm caused over 52,000 customers to temporarily lose service. With the new solution powered by IBM, Austin Energy was able to process customers’ emergency calls more quickly than ever before, said the company in a recent press release.
After the storm, AECall processed over 20,000 calls per day for 3 days, while the previous system would have been overloaded at 4,000 calls.
IBM is also providing services to train Austin Energy technical staff on the design and testing principals behind the core of its transformation while enabling the utility to use existing applications and resources without having any disruption to ongoing business operations.
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