Avtec announces availability of VOIP-enabled dispatch system

GILBERT, S.C., August 11, 2005 — Avtec, Inc. announced it is shipping DSPatchNET’, a dispatch communications system that uses touch-screen consoles to connect multiple phones, base stations, mobile radios, and intercoms in both single site and multi-site organizations. For companies currently using mission-critical dispatch systems, DSPatchNET provides a migration path to voice-over-internet-protocol, or VoIP, where voice communications can be converted into data “packets” and sent over a local area network (LAN) or wide area network (WAN) with other data, reducing typical operating costs.

“The market has been waiting for a VoIP-enabled dispatching solution, and we are excited to deliver DSPatchNET to fill this need and provide the reliability necessary for mission critical applications,” says Michael Branning, Avtec president. “DSPatchNET provides an easy migration path for those companies that wish to transition to VoIP for their command and control centers.”

Built to support up to 512 consoles on more than 4,000 channels, the DSPatchNET system is suited for high-volume radio traffic in the following industries:

* Public Safety (law enforcement agencies, fire departments, and 9-1-1 organizations),

* Military (particularly for mission-critical Homeland Security defense initiatives),

* Government agencies,

* Transportation (railroads and airlines), and

* Electric and Gas utility companies.

Customers in the transportation, public safety, military, and utility industries are already using DSPatchNET. For example, a North American class 1 railroad has been using DSPatchNET for several months to run its multi-city train operations. In this application, traditional analog radios and dispatch communications are converted via VoIP and sent over a WAN to locations across the continent, providing console communications, disaster recovery, and backup capability. The full implementation will be completed by this fall.

Features & functionality

DSPatchNET enables customers to save time and money in the following ways:

VoIP Migration — DSPatchNET provides a clear migration path to VoIP and enables users to continue to use existing analog radios. The software converts those analog signals to voice packets which are then sent over the corporate LAN or WAN to either local or remote consoles. The DSPatchNET system interfaces with existing voice networks or the corporate LAN, which means companies can leverage their existing investment in networking architecture.

Free Seating — A client/server architecture enables any console operator (dispatcher) to log into any console position to work his/her shift. As a result, dispatchers are not restricted to a single dispatch location and can work from a console anywhere over the LAN or WAN.

Improved User Interface — DSPatchNET offers a fully customizable user interface supporting high-resolution color graphics, selectable fonts, and multiple resolution displays for mouse or touch-screen operations. The graphical screen builder tool includes context-sensitive menus to promote ease of use.

Database and Maintenance Tools –All system configuration parameters are software-definable, meaning administrators simply “point and click” when making changes to the system. Use of redundant SQL databases ensures both reliability and high performance. Maintenance can be performed locally or remotely, with abilities and permissions constrained by the User Login.

Flexible Security Features — The DSPatchNET user interface runs under Windows 2000 or Windows XP. While some organizations need to run other non-dispatch applications (email, etc.) on the same PC, others prefer to “lock it down” to avoid security vulnerabilities. The DSPatchNET system supports both of these scenarios seamlessly.

Event Logging — The system’s event log records every activity performed on the system with a date and time stamp, so there is a reliable record of each event, such as log in/out, placing/receiving calls, system changes, and alarms.

Backup Capability — The communications system is fully redundant, which ensures no point of failure. In addition, all hardware modules are “hot swappable,” which enables easy maintenance and system expansion when needed.

Statistical Reporting — An optional wizard-driven reporting package is available to provide statistical information about system usage. DSPatchNET also supports Crystal Reports® through an Open Database Connectivity (ODBC) interface.


DSPatchNET’s price varies depending on system size and complexity, i.e., whether it is single location or multi-city, number of dispatchers, etc. Each console position includes a PC; touch monitor; interfaces to audio peripherals such as headsets, handsets, speakers, and footswitches; and graphical user interface (GUI) software.

About Avtec, Inc.

Founded in 1979, Avtec designs, manufactures, and services mission-critical communication dispatch systems. Its DSPatch product line includes DSPatch32, DSPatch, and DSPatchNET featuring touch-screen consoles and the capability of carrying voice transmissions over telephone, radio, and data networks. With a worldwide customer base, Avtec serves customers in the defense/homeland security, public safety, railroad, airline, utility, and government industries.

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