ATLANTA, Jan. 19, 2004 — CES International Inc., a global provider of outage- and network-management systems for distribution utilities, announced 2003 highlights and the results of ongoing customer-focused programs.
In 2003, industry analyst firm Warren B. Causey Ltd. reported that CES International leads North America in OMS market share at 36 percent. CES International estimates its global market share for OMS at 43 percent. The company has more than 40 customers on five continents representing more than 35 million electric service connections.
“In 2003 CES International made good on longstanding commitments to our world-class customer base with the release of new products and additional service offerings,” said John Blend, CES International president and CEO. “We’re most satisfied, however, with the fact that our systems delivered record-breaking performance to our customers during some of the most demanding outage events in recent history, including the Northeast blackout and Hurricane Isabel.”
Other 2003 CES International highlights:
· CES saw record activity from its customer base, which executed 46 new software and services contracts during the fiscal year.
· CES customers achieved new records for scalability and performance during Hurricane Isabel.
· CES documented record-high customer satisfaction, as measured at 5th annual advanCES conference.
· CES forged new strategic partnerships with IBM, KEMA Consulting and EnvoyWorldWide.
· AEP, Alliant Energy, BC Hydro, Oklahoma Gas & Electric, Public Service Electric & Gas and WE Energy selected modules from CES International’s Energy Delivery Management (EDM) suite for inclusion in “Distribution Vision 2010,” a research consortium initiative of the six utilities.
CES International’s CEO said 2003’s successes, coupled with an improving marketplace, signal even greater success for 2004.
“As we enter the new year, we see the market for our solutions improving on a global basis,” Blend said. “During 2003 we focused on ensuring the success and satisfaction of our existing customers. The results of those efforts have paid off for all CES stakeholders, as we have now delivered on more than two dozen customer projects in as many months.
“I am particularly pleased with our performance in support of our customers’ restoration efforts during Hurricane Isabel and its aftermath,” Blend said. “All of the Centricity customers affected by Isabel have since entered into new product and services contracts with CES International. That track record alone speaks volumes about customer satisfaction and our hurricane-tested performance.”
About CES International
CES International supplies real-time software solutions to utilities on five continents, serving more than 35 million metered accounts. CES International is the developer of the Centricity operations resource management (ORM) system, which includes the market’s leading outage-management system, and the newly developed Energy Delivery Management (EDM) suite of network-management software. For more information, visit www.ces.com or call 1-800-450-0266. CES International – Redefining Connectivity.