CIS Conference 30 promises the best opportunities for education and networking for pros in CIS

The Gaylord Texan Resort in the Dallas/Fort Worth area will play host to CIS Week from May 1-5, 2006. Consisting of CIS Conference 30 and its affiliate symposiums, CIS Week promises executives, vice presidents, managers, directors and all levels of customer service personnel the opportunity to benefit from comprehensive programs designed to enhance their productivity and effectiveness as key utility personnel.

Among the affiliate symposiums is CIS College, which will aim to deliver professional, in-depth, educational opportunities for management of electric, gas, water/wastewater utilities, cooperatives and municipalities throughout North America and the world. Each College session is intended for any utility professional seeking to gain additional knowledge in the field of CIS implementation, call center technology or project management. Among the courses of study available are sessions for larger utilities on selecting the right CIS, a similar session for co-ops and smaller utilities, and a session covering the proper deployment of call center technology.

CIS Executive Summit, another conference symposium, will provide attendees with a highly charged productive environment to foster the exchange of ideas and practical solutions for critical business issues. The summit will feature interactive sessions and panel discussions with CIOs and VPs who have both customer service and technical expertise. Session topics include the impact of rate increases on customer satisfaction, emerging technologies in CIS, and investing in automated meter reading technology.

Finally, CIS Synergy Groups provide a forum for attendees to gather and discuss current issues and common interests among CIS application user groups. Attendees can contact CIS Conference staff to discuss opportunities for their utilities in the CIS Synergy Groups.

In addition to the specialized forums and symposiums, conference goers can attend educational workshops presented by industry professionals. Workshop subjects include CIS systems and implementations, issues related to revenue cycles, new trends in CIS systems, and customer care issues.

The conference will host three keynote speakers, including Tom Baker, chairman and CEO of TXU Electric Delivery, and Dr. Lucian Conway, president of Conway Consulting. A third speaker will be announced to round out the keynote addresses.

Conference attendees will have ample opportunity to visit the exhibit hall and meet with sponsors and exhibitors to find out what’s new in CIS technology and strategies. A list of current CIS Conference 30 exhibitors is available at

networking and entertainment

Three formal exhibit hall receptions are planned for the conference and CIS Week Hospitality Suites will bring attendees together to make new connections and enjoy good food and good music. Conference 30 attendees will be treated to a special event on the Riverwalk with dinner and dancing and on the final day of Conference 30, attendees will have an opportunity to win a 2006 Ford Mustang Convertible.

Our own Electric Light & Power, PennWell Corporation’s leading business publication for electric and gas utility executives, is the official sponsoring print publication for CIS Conference.

Come join us in Texas for what will most certainly be a fascinating educational conference. For more information, visit the CIS Conference 30 website,

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