CHICAGO, April 4, 2002 — Chicago-area electric customers’ monthly ComEd bill isn’t disappearing, but they might not find it in their mailbox anymore.
ComEd customers can now view and pay their electric bills over the Internet with just a few clicks of the mouse through a new online bill payment service the company introduced this week. The company also announced plans to install groundbreaking ATM-style bill payment kiosks at several sites across its service territory.
“We know our customers’ time is valuable, and it’s our goal to make their lives easier,” said Deborah Robbins, ComEd Vice President of Customer Service Strategies. “That’s why we are offering customers quick and easy ways to manage their bills online or offline. There is growing demand for this online service. Many customers have become more comfortable with the Internet and expect us to support their online service needs.”
Depending on where they enroll, customers who participate in ComEd’s eBill service will receive an e-mail message every month when the ComEd bill is due. By clicking on the message, they will be linked to their electronic bill. When the customer clicks again to authorize payment of the bill, the authorized amount is withdrawn from the customer’s bank checking account. The eBill service is free.
Customers will be able to view the same detailed billing information they would normally see on a regular paper bill. In addition, the online service tracks up to six months of bill and payment history and allows information to be downloaded into financial management programs such as Quicken.
Several options are available. Customers can enroll in the free eBill program with ComEd and a number of participating electronic billers, or for a small monthly fee, sign up to “pay anyone” online. Once enrolled in ComEd eBill, customers can authorize payment on an individual bill-by-bill basis, or they can even combine electronic billing with a number of other payment options offered by ComEd, including the direct-debit Automatic Payment program.
ComEd estimates that approximately 40,000 customers currently pay their ComEd bills online through other electronic billing services.
“We anticipate that many of these customers will enroll for ComEd eBill so that they can receive as well as pay bills online, and we’re hoping to attract other customers who don’t normally manage their bills online,” said Robbins.
ComEd also announced other new customer service options. The first ATM- style bill payment kiosk that accepts ComEd payments was recently installed at ComEd’s office facility at 3500 N. California in Chicago. The kiosk scans each customer’s bill stub and accepts cash, check or money order payments. The kiosk system, a first for any utility in the Chicagoland area, could be enhanced in the future to accept payments for other utilities as well. Seven more kiosk installations are planned over the next three months. Possible sites are currently being evaluated.
Customers can take advantage of the eBill service by enrolling online at www.ceco.com/ebill or through one of the many web sites that offer online bill payment services.
To learn more about ComEd eBill and other bill payment options, visit the ComEd web site by clicking on ComEd at www.ceco.com .
Commonwealth Edison is a unit of Chicago-based Exelon Corporation (NYSE: EXC – news), one the nation’s largest electric utilities with more than $15 billion in revenues and a customer base of five million. ComEd provides service to more than 3.4 million customers across Northern Illinois, or 70 percent of the state’s population.