Commonwealth Edison (ComEd) announced a voluntary pilot program that will automatically pay its customers if it fails to live up to its commitment to reduce electric service interruptions, provide faster service restoration when outages do occur and deliver better communication with customers and governmental bodies about service-related issues.
Developed in partnership with the Metropolitan Mayors Caucus and the City of Chicago, ComEd Commitment pledges to automatically pay business and residential customers whose service has been interrupted as a result of utility-controlled circumstances.
Under the plan, qualifying residential and business customers will receive about the average of one month’s electric service for each outage that exceeds eight hours or if they experience three or more outages, each of four or more hours in length, during a two-month period. Business customers would receive $100 credit on their account balance, while residential customers would receive a check for $60 for each qualified outage.
In addition, customers whose service is interrupted for 12 hours or longer will automatically receive full credit of their monthly customer charge. Subsequent 12-hour outages will result in an additional monthly credit for every outage incident.
Customers have to do nothing to participate-payments will automatically be disbursed within 30 days.
ComEd Commitment is the latest component to be added to ComEd’s comprehensive two-year Reliability Improvement Plan, which began January 1.
Examples of situations covered by the program include equipment failures, overloading, excessive heat or service outages caused by ComEd employees or hired contractors. ComEd Commitment does not apply to outages caused by severe weather or the actions of third parties.