Computer Telephony Integration Software

Computer Telephony Integration Software

Hewlett-Packard Co. has released an expanded version of the HP Customer Contact Manager (CCM) advanced computer-telephony integration software. HP CCM version 5 enables call centers to manage customer interactions across multimedia channels, such as voice, the Web and e-mail. The extended feature set includes next generation outbound dialing with inbound blending; advanced virtual-call-center capability extensions; support for Microsoft Windows NT server; and enhanced scalability and performance.

Hewlett-Packard Co.

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