Dallas, Texas/Waterville, Maine, Sept. 19, 2002 — Rekadom Inc. and Conversant Inc. have formed a strategic alliance to serve utilities and energy service providers as they select and implement new customer information systems (CIS).
Conversant, which launched the commercial version of its Customer Watch software in June 2002, has received widespread attention from information technology experts, analysts and customer service professionals within the utility and energy services industries for their innovative creation of a 100 percent Java-based CIS solution. Rekadom, a consulting company with customers in the U.S., Canada and the Caribbean, specializes in assisting customers in the utility industry with the implementation of “off the shelf” software.
According to John Beichman, Rekadom president & CEO, Customer Watch is the latest product to be added to the company’s list of supported CIS applications.
Stan Royal, CEO of Conversant, says the relationship with Rekadom, is one that will be mutually beneficial to both companies and to their customers. Conversant and Rekadom have already teamed on two major municipal bids, and Royal anticipates several other cooperative agreements as utilities continue to replace their aging legacy systems and limited CIS applications with state-of-the-art technologies.