Crave InfoTech announces the availability of Asset Tracking Solution (C-ASTRA) and Field Service Manager (C-FSM) for the utility industry, which help utilities improve field service efficiency, customer service and system reliability.
New enhancements in C-ASTRA provide utilities to track and display real-time status of the vehicles, jobs and mobile phones in the field allowing authorized personnel to monitor the whereabouts of each vehicle, jobs and personnel.
C-ASTRA also enables utilities to take advantage of advanced collaboration tools. For example, dispatcher and supervisors will know the exact location and current status of the vehicle and the jobs in the field allowing them to make important and timely decisions of assigning critical jobs to the right field personnel to react to the emergency situations.
Dispatcher and supervisors can simulate field technician routes in the office and help obtain better directions during bad traffic conditions. Operations managers can obtain real time and historical data of field personnel productivity. Fleet managers can make informed decisions about the vehicle maintenance with the help of OBDII enabled GPS device data and C-ASTRA’s proprietary algorithm than traditional mileage/duration logic.
Once the job is assigned to a technician using C-ASTRA, system will automatically send that job to the mobile device of the assigned technician. This eliminates any manual delays and verbal miscommunications. Field technicians will know the urgency of the job based upon the priority assigned by the dispatcher / supervisor.
Manager can use the C-ASTRA’s vehicle bread crumb trail to defend their team against fraudulent complaints, reward efficient team members or discipline for mistakes. Bread crumb trail is legally admissible.
C-ASTRA’s alert management functionality automatically sends SMS/e-mails to the designated personnel for predefined warning conditions such as harsh driving, speeding, excessive idling, vehicle breakdown, deviation from the pre-determine route, etc.
C-ASTRA’s geo fence functionality helps to track vehicle traffic in your manned and un-manned locations.
C-ASTRA’s flexible reporting allows users to define their own reports to perform custom analysis.
C-ASTRA is available as Cloud solution for a nominal monthly usage fee or you can own the software for a one-time software licensing fee.
C-FSM; Crave Field Service Manager is built upon Sybase Unwired Platform (SUP) and fully integrated with SAP ECC work management and ISU-CR&B modules and API’s are provided to integrate these modules with any work management applications.
C-FSM has all the business scenarios built for Utilities (power, gas, sewer, and water), customer centric businesses (e.g. appliance service, repair and maintenance, heavy equipment maintenance), and public sector (e.g. city and county maintenance field crew).
C_FSM also has mobile routing, which allows field personnel to obtain optimized route for their assigned jobs based upon predefined criteria (specific to each mobile user) including avoiding toll roads, avoiding highways which helps to minimize driving.
In addition the field technician can create his/her own route by manually sequencing the jobs assigned and obtain route directions. In addition users can enable additional parameters like job types, job priority and appointment time, which are part of the optimized route calculation algorithm.
These settings ensure that high priority jobs are attended within the appointment time window with optimized driving route. Routing application has out of the box integration with SAP MAM and MAU application. It has predefined API’s to integrate into any other mobile asset management application.
In order to provide end-to-end solution Crave InfoTech also provides GPS hardware and installation services through their partner network in addition to the tracking software.
The summary of the key benefits for implementing C-ASTRA and C-FSM are:
· Productivity improvement of supervisor, dispatcher and field workforce.
· Reduce idle time: save fuel, help green initiative and improve health of the vehicle.
· Reduce driving on the roads by obtaining optimized route and driving directions.
· Increase number of stops/jobs due to increased efficiency.
· Increase customer satisfaction by giving them real-time location and status of the field technician scheduled to visit their premise.
· Educate field workforce with the help of statistical information for reducing idle time and speeding issues.
· Bread crumb trail functionality to access historical information to respond to customer complaints, disciplinary actions against workforce.
· Obtain insurance discounts for monitoring vehicle 24*7
· Increase vehicle life and reduce maintenance cycle due to real-time monitoring and reduced driving time on the road.
About Crave InfoTech
Crave InfoTech is a global software and technology services company providing a full spectrum of software services to our client. From business strategy development through application deployment, we help clients realize measurable business value and achieve sustainable ROI. Crave InfoTech is an authorized SAP, Sybase and Mobility Software & Services partner. Crave InfoTech is headquartered in New Jersey, USA with Development Center at Nagpur, India, with clientele in North America, Africa, Australia and Asia. Crave InfoTech provides standard, add-ons and specialized custom solutions for your business and delivers superior business value to global clients through a combination of process innovation, commitment to long-term client relationships and strategic alliances with leading technology providers.