Crow Wing Power to integrate new trouble management system

ACME, Mich., July 30 /PRNewswire/ – The electrical cooperative Crow Wing Power will integrate a new trouble management system for its central Minnesota customers, Hunt Technologies and CES International announced today at the National Rural Electric Cooperative Association’s CEO Leadership Conference.

Crow Wing Power, based in Brainerd, Minn., will be the first utility to benefit from the Hunt/CES alliance’s new, integrated software offering. Crow Wing Power already uses the Turtle® automated meter reading (AMR) system. The utility will integrate the Centricity Trouble Management system in the coming months. The systems will work in tandem to increase efficiencies by automating the utility’s manual approach to handling power outages and dispatching repair crews.

Doug Harren, Crow Wing Power operations manager, said Centricity will allow the utility to optimize the systems they already have in place, including Hunt’s AMR system. Harren expects the CES International system to be operational early next year, before the advent of thawing snow and summer storms that typically down power lines.

“To our customers, this means we will be able to process more calls per minute, which will help us get a quicker read on the extent of damage during an outage and respond more quickly,” Harren said. “This basically allows us to automate another function, so this is good news for our customers.”

The CES-Hunt alliance, announced in mid-July, leverages the marketing and product strengths of both companies, integrating the CES International Centricity outage management system with Hunt’s Turtle automated meter reading system. The Turtle System serves more than 1.5 million meter end points for rural electric cooperatives, municipals and investor-owned utilities. CES International provides operations resource management software for some of the world’s investor-owned utilities as well as municipalities and several electric cooperatives.

Dave Jones, CEO and president of CES International, termed this contract a “win-win-win” for all involved.

“Crow Wing Power wins because they will be able to enhance their customer service,” Jones said. “The Hunt-CES alliance wins because this project gives us the chance to demonstrate the benefits of integrating our products. And CES wins because it sets the stage for continual success and growth in the cooperative marketplace.”

About Crow Wing Power

Crow Wing Power is a member-owned, local electric cooperative serving 34,000 homes and businesses in the three-county lakes area of north central Minnesota. For more information, visit www.cwpower.com .

About Hunt Technologies Inc.

Hunt Technologies, Inc., is a Minnesota-based electronic design firm and the maker of the Turtle automation meter-reading system that remotely reads residential electric and water meters. Using ultra narrow bandwidth (UNB) technology, the Turtle System can simultaneously read all meters and provide data used for billing services, distribution system maintenance, customer service, and line loss prevention. More information on Hunt Technologies, Inc. is available at www.turtletech.com .

About CES International

Atlanta-based CES International is a supplier of real-time software for distribution utilities and maker of the Centricity operations resource management (ORM) system. Centricity optimizes distribution-network operations and reliability. For more information on CES International, visit www.ces.com or call 1-800-450-0266.

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