Dynamic is the word for CS Week 35.
There is energy and purpose across the agenda, in each of the 62 workshops and throughout the exhibit hall with its more than 100 exhibitor booths.
Even the agenda is dynamic with three of the nine educational tracks dedicated to smart infrastructure: AMI, MDM and Smart Infrastructure.
The realization that smart infrastructure development impacts more than the operations side has spread throughout the industry because it affects customer service more than many appreciated. Six tracks are packed with customer service workshops.
Four new CS Week College courses are a rich part of this year’s educational momentum, including Successfully Delivering the Smart Grid within Your Utility.
Complete college and workshop descriptions and speakers are available at http://csweek.org.
CS Week Synergy Groups dedicate a full day to utility challenges and the solutions investor-owned utilities, municipalities, cooperatives and governmental entities seek.
Forums range from the new Credit and Collections group to Call Centers, 311 and Legacy CIS, Oracle and SAP user groups and SmartGridPoint. And Canada Day will continue to explore issues unique to its markets.
The Expanding Excellence Awards presentations Wednesday morning, May 25 begin Conference 35 by celebrating outstanding accomplishments in CIS implementations, smart infrastructure pilots or large-scale implementations and innovations in customer service.
Co-sponsored by Electric Light & Power magazine, these prestigious awards and their winning strategies are the basis of two-day workshops with the winning team members.
The Biggest Game Changers in Customer Service will tie together themes, details and revelations from Conference 35 workshops in a collegial forum.
Join us as utility chief information officers and vice presidents of customer service discuss the biggest business game changers and how they are reacting to ensure marketplace success.
Do the math. One hundred and twenty-six industry speakers, plus 62 workshops, plus 16 new exhibitors, plus nine Executive Summit sessions, plus seven Synergy Groups, plus five networking events, plus four new CS Week College courses, plus three days in the exhibit hall, plus three iPads given away, and one winner of a new Mitsubishi Eclipse equals the educational conference of the year for smart infrastructure, customer service and information technology utility professionals.
The best education is alive and bursting with value for you and your utility.
We look forward to meeting you May 23-26 at CS Week 35 in Orlando, Fla.
Jerry Duvall, CEO, CS Week
Rod Litke, COO, CS Week
For more information, please visit http://csweek.org
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