At CS Week Conference 32, executives, vice presidents, managers, directors and all levels of customer service personnel will have the opportunity to benefit from programs designed to enhance the productivity and effectiveness of key utility personnel.
San Antonio, Texas, will play host to CS Week Conference 32 from May 19-23, 2008. The conference offers educational workshops presented by industry professionals and three affiliated symposiums: the CS Week College, the CS Week Executive Summit, and the CS Week Synergy Groups.
Workshop tracks will encompass the entire customer experience lifecycle: advanced metering infrastructure, meter data management, billing, customer contact center, payments, credit and collections, field customer service, and strategies and management.
The CS Week College delivers professional, in-depth, educational opportunities in a cost-effective manner for utility management. Among the courses of study are “Business Requirements Gathering and Testing–Two Crucial Project Phases,” and “Selecting the Right CIS for My Organization.” CS Week College courses are approved for CPE credit.
The CS Week Executive Summit is an invitation-only event, designed to foster the exchange of ideas and practical solutions for critical business issues. CIOs and vice presidents with customer service and technical expertise will participate in panel discussions and interactive sessions on topics of concern to utility executives, including data management and security implications, multi-generational workforce issues, and new strategies and technologies for credit and arrears.
The CS Week Synergy Groups offer attendees a professional, unbiased environment in which to discuss common interests of CS application users. The groups are designed to allow software users from around the world to gather and meet the software developers.
The 2008 Expanding Excellence Awards will honor outstanding contributions and innovations in utility customer service with three awards: the best CIS implementation, innovation in extending a legacy system, and innovation in customer service.
Three keynote speakers will address attendees: Steve Bartley, deputy general manager of CPS Energy, Toody Byrd, a Texas humorist, and former HUD secretary Henry Cisneros.
Attendees will enjoy several social events, including three exhibit hall receptions and the CS Week Hospitality Suites. On Wednesday evening, conference goers will be treated to the La Villita Fiesta in downtown San Antonio. On the final day of CS Week, attendees will have an opportunity to win a 2008 Jeep Wrangler. Conference goers will have ample opportunity to visit the exhibit hall and meet with sponsors and exhibitors.
Electric Light & Power is the official sponsoring print publication for the CS Week Conference. For more information, visit www.CSweek.org.