Whether you collect your paycheck from the utility side of the business or the vendor side, 2011 is the year that you become your own best salesperson, including selling your boss on the benefits that your attending CS Week will return to your organization.
Four new CS Week College courses set a new managerial standard: Ten Keys to a Successful Large Project, Utilizing SharePoint to Drive Efficiencies at Your Organization, The Smart Grid and Your Utility, and Transforming Your Company through Behavioral Management.
The presentation of the prestigious 2011 Expanding Excellence Awards, co-sponsored with Electric Light & Power, honor large and small utilities for singular achievement in Best Smart Infrastructure Project, Best CIS Implementation and Innovation in Customer Service.
CS Week continues to expand its educational vision to encompass the customer service and IT challenges posed by the smart infrastructure/grid. We have also expanded our relationships with smart grid publications and professional associations as we embrace the changes ahead.
Much of what utilities are doing related to smart infrastructure is preparing for a fundamental change in how we do business as an information-based business. To be successful, IOUs, cooperatives and municipal utilities face fundamental transformation of how they deliver and manage all customer-facing products and services.
The challenges facing utilities are topic one all week, but Thursday’s general session panel, The Biggest Game Changers in Customer Service, will be so powerful that missing it would leave your learning goals only half done.
The topics, speakers and multiple venues at CS Week make it your best investment in your own education, professional contacts and resources. Our sponsors and exhibitors allow us to provide excellence in all we do, yet be your cost-efficient choice.
At CS Week, you’ll work hard, meet new friends, have fun and learn a lot. You’ll return to work re-energized, awash in new ideas–and planning ahead to your next CS Week. We look forward to seeing you May 23-26 in Orlando, Fla. Visit http://csweek.org.
Rod Litke, COO, CS Week Jerry Duvall, CEO, CS Week
For more information, please visit http://csweek.org
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