Customer Engagement Gets Serious

Do you ever sit back and silently smile after reading an article on how a utility put the “engagement” in customer engagement, how comprehensive the project was, how smoothly everything was accomplished?

Don’t kid yourself.

A smooth customer engagement project is optics vs. reality. It takes the minds and hands of the entire utility to draft the plans, work with partners, bring the entire team into the project, launch and then follow through consistently on building and securing these new relationships with customers.

A leading journal this month spoke of lean organizations where great thought was applied to all processes throughout companies of all types and sizes with the end result being improved production and efficiency, both of which please the customer.

This “efficiency” component also pleases management and the stockholders.

CS Week will be at DistribuTECH Conference & Exhibition Jan. 28-30 in San Antonio to enhance customer engagement learning opportunities as sponsor of this year’s Customer Strategies and Technology track. These new classes will share best practices and the most successful strategies being employed in customer engagement.

So if the Customer Strategies and Technology track at DistribuTECH whets your interest, the education resources at CS Week are ready to address your needs at all management levels and locations next spring in San Antonio.

Because our planning committee and most CS Week presenters are working utility professionals, the material is utility-based, utility-tested and current.

The individual speaker may be the person who submitted the workshop proposal.

Last year’s inaugural venue, Key Account Forum, benefits this year from a strong steering committee and strategic planning.

Join us May 5-9 in San Antonio for CS Week 2014 and learn the strengths and 360-degree reach of the Customer Experience Lifecycle. Visit www.csweek.org for more information.

Two great conferences with a shared goal: to better serve the needs of utilities and our customers.

Rod Litke, CEO, CS Week
For more information, please visit http://csweek.org

Henry B. Gonzalez Convention Center | San Antonio, Texas | May 5-9 2014

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