Customer-Oriented Utilities Converge on Amsterdam

Customer-Oriented Utilities Converge on Amsterdam

By Teresa Hansen, Managing Editor

Tulips, windmills, museums and castles are just a few of the sites that await visitors to Amsterdam and its surrounding countryside. Amsterdam is not merely one of Europe`s most beautiful cities, it is also one of its most livable and lively. Amsterdam is sometimes noted for its radical thoughts and social policies too, but the radical can be viewed as just another form of conservatism. Since the Dutch freed themselves from the Spanish Empire in the early 17th century, Amsterdammers have taken the live and let live approach.

In October, Amsterdam will be host to PennWell Conference and Exhibition`s DA/DSM(TM) DistribuTECH(TM) Europe Conference and Exhibition. Not only will the event`s attendees be able to enjoy the sights and sounds of this amazing city, they will also be able to gain information that will help them create a competitive, customer-driven utility company.

Deregulation, liberalization and increasing competition are forcing utilities to reorganize in order to meet changing customer demands. DA/DSM DistribuTECH Europe is designed to help utilities survive and thrive in this changing environment. It serves as a forum for individuals in the European utility distribution industry to share experiences and solutions aimed at helping them effectively deal with the changing utility environment. The event`s mission statement, “To exchange information and share experiences on utility distribution management technologies in the changing business environment,” adequately summarizes the event`s purpose.

DA/DSM DistribuTECH is part of a series of global events, with other events being held in Asia and the Americas. This is the fourth year the conference has been held in Europe. In 1996, the conference and exhibition was held in Vienna where it was attended by more than 1,300 delegates from 48 countries. This year`s event will be held Oct. 14-16 at the Amsterdam RAI in conjunction with PennWell`s TeleCom Power Europe Conference.

Conference Sessions

The conference will kick off on Tuesday morning with a keynote session, featuring a film depicting the impact advanced information technology will have on future energy management. It will continue with a panel discussion led by Paul van Son of KEMA Consulting. He and five other panelists will discuss the future distribution utility.

Beginning on Tuesday afternoon and continuing through Thursday morning, delegates will have the opportunity to attend sessions presented by industry experts, dealing with a number of important utility topics. The sessions are broken into six tracks: Strategic Issues, Demand Side Management, Customer Services, Business and Organizational Issues, Information Exchange Mechanisms and Distribution Management. During this time, delegates will also have the opportunity to visit the exhibit hall where leading distribution management suppliers and consultants will be displaying and demonstrating the latest products and services available to European utilities.

The conference and exhibition will wrap up on Thursday afternoon with a closing session entitled “Will I Survive in this Changing Market?” Patrick Colement, who spoke at DA/DSM Europe 96 in Vienna, will give the audience ideas about dealing with a changing market.

In addition, the closing session will include announcements and presentations of the 1997 Innovation Awards. For attendees who wish to linger a little longer, plant tours, sponsored by ENW, one of Holland`s largest utilities, will be offered on Thursday afternoon.

This year`s European conference and exhibition promises to be one of the best ever. If the European utility automation market is of interest to you, this is a conference you will not want to miss.

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