Customer Systems Notes

Envision cooperates with Cooperative Services Inc.

Sante Fe-based Envision Utility Software Corporation just signed a letter of intent with Cooperative Services Inc. (CSI) to convert its current system to Envision’s Oracle-based CIS/Billing system software. CIS’s selection of the system came after a multi-service field demonstration that was conducted this spring at the Navajo Tribal Utility Authority in Arizona. A smooth bill run convinced CIS and utility of the software’s viability for multi-service environment use.

edocs moves banking benchmarks

InteliData (Nasdaq: INTD), an Internet banking and bill payment technology provider, and edocs, a provider of Internet billing and customer management solutions, announced an alliance to deliver an Internet billing, payment and customer management solution to banks and other financial institutions. In other news, edocs announced that they have been selected to deliver an Internet billing presentment and payment solution for Norway’s national payment service provider, Bankenes Betalingssentral (BBS). This solution is a joint project between BBS and Norway’s four largest banks.

FirstEnergy offers its 2.2 million customers e-billing

CheckFree (NASDAQ: CKFR), a provider of electronic billing and payment services, and FirstEnergy Corp. (NYSE: FE) recently announced that electronic billing and payment is available to the 2.2 million customers of FirstEnergy’s electric operating companies in northern and central Ohio and northwestern Pennsylvania. By using CheckFree E-Bills, FirstEnergy customers can access their electronic bill at FirstEnergy’s Web site, or their choice of more than 150 Web sites including Yahoo!, U.S. Postal Service, leading banks, brokerages, credit unions, portals and other financial service sites that offer CheckFree electronic services.

Excelergy integrates solution, sells Sempra on Internet portal

Excelergy Corp., a provider of business-to-business e-commerce technology, and edocs Inc., a provider of Internet billing, customer care and personalization management solutions, announced an alliance to integrate Excelergy ABP 3000 with edocs BillDirect and edocs MarketWorkz. In other news, Sempra Energy Trading purchased Excelergy’s new Internet portal, Energymarketplace. The energy portal allows energy companies to offer a variety of energy-related information and services over the Internet to end-users, similar to the personalized portal applications popular in the mass consumer market.

SCT and IBM land The New Power Co.

SCT (NASDAQ: SCTC) has signed a contract with IBM to integrate SCT’s Banner CRM software with IBM’s technology solutions for The New Power Co., a recently announced utilities venture spearheaded by the Enron Corp. Under an agreement between IBM Global Services and SCT, the SCT Banner Customer Information System will be integrated into numerous back-office IT solutions under development by IBM for The New Power Co. These solutions will include customer care, electronic data interchange, billing and a variety of other functions. buys Otter Tail Power’s technology, an e-business application provider to the deregulated energy market, announced the purchase of exclusive rights to a technology process designed to facilitate customer choice in the retail electric market from Otter Tail Power Co., an investor-owned electric utility based in Fergus Falls, Minn. The technology provides customer switching, scheduling and imbalance accounting, plus enhanced demand-side participation, allowing consumers to change their energy consumption in response to market prices.

Solant goes wireless

Solant Inc., a provider of interactive customer care and EBPP solutions, recently announced that it has incorporated Wireless Application Protocol (WAP) technology into its software to facilitate transactions over WAP-enabled handheld and other wireless devices. This extends the reach of self-service capabilities beyond traditional browser, e-mail and fax communications and onto cell phones, Palm VII devices, pagers and other appliances. The company also announced that new internationalization features will enable its clients to communicate with their customers in languages other than English and complete billing transactions in various foreign currencies. Solant also introduced its first full Enterprise Java architecture for online billing and customer care. The new Java-based version is designed to further simplify integration of online billing functions with back-office legacy systems and other applications.

Silicon Energy & Conectiv help pinch energy pennies

Silicon Energy, an e-business and enterprise energy management solutions provider, and Conectiv Solutions, an energy information integrator and solutions provider in the Mid-Atlantic region, announced a strategic alliance that will provide customers a fully integrated energy management solution. As a result of the alliance, Conectiv Solutions will be able to monitor detailed, real-time information about a company’s current energy usage in order to reduce energy costs significantly. The integrated system will transform customers’ vital electrical and mechanical information, enabling an enterprise view of real-time energy consumption, cost, quality and reliability.

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