RICHMOND, Va., Aug. 21, 2002 — Dominion Virginia Power’s new electronic billing and payment service allows customers to view their electric bills and make online payments through the company’s Web site at http://www.dom.com .
Called Dominion eBill, the service is free, convenient and secure. Instead of receiving paper bills and writing checks, customers who enroll in the plan get an electronic bill online. This lets customers monitor their bills online and compare their monthly energy usage without dealing with conventional paper bills. Once customers sign up, Dominion Virginia Power will send them an e-mail message each month, telling them their bill is available for viewing.
“Dominion Virginia Power wants to provide options and make bill paying as convenient as possible for our customers,” said Edgar M. Roach Jr., president and chief executive officer. “Dominion eBill allows customers to bypass the traditional paper bills and postage stamps.”
Best of all, customers are still in control. With eBill, customers simply specify their payment amount and payment date, and the payment is electronically deducted from their bank account. If customers already participate in the company’s Automatic Payment Plan, they can still choose to view their bill online through this service.
Customers also can choose to pay by a credit card or debit card on the company’s Web site or by a bank account through an eBill provider. However, these providers may charge a fee for the service.
To access Dominion eBill, customers should go to http://www.dom.com and enter the keyword “eBill.” Customers can enroll or view an online demonstration that shows snapshots of the Dominion eBill enrollment pages, sample eBills for customers and an example of the “My Profile” area where customers can update their Dominion eBill information at any time.
After a customer receives his or her first eBill, Dominion Virginia Power will discontinue sending a paper bill. Customers who use eBill can discontinue the electronic payment method, and return to a paper bill any time.
Dominion is one of the nation’s largest producers of energy, with a production capability of more than 3 trillion British thermal unit of energy per day. Dominion also serves 3.8 million franchise natural gas and electric customers in five states. For more information about Dominion, visit the company’s Web site at http://www.dom.com .