PennWell’s Electric Light & Power Magazine (EL&P) will be a sponsoring publication of EMACS 2003, the fastest growing knowledge-sharing event for customer service and marketing professionals in the utility and retail energy industry, EMACS organizer Chartwell Inc. announced.
“The partnership between EL&P and EMACS will be one of the highlights of this year’s event,” said Philip I. Dunklin, president of Chartwell. “We have a great deal of respect for EL&P as an industry-leading publication and look forward to adding it to the impressive list of sponsors and partners for EMACS.”
“EL&P is proud to partner with EMACS, the leading international marketing and customer service conference. EMACS is an ideal fit for EL&P’s editorial content and readership. We look forward to working with this industry leader,” stated Pam Boschee, managing editor of EL&P.
EMACS, the Energy Marketing and Customer Service Conference and Expo, is designed to discuss common issues facing customer service and marketing manager, directors, and other key electric and gas utility executives. The conference will be held October 21-24, 2003 at the Rosen Centre in Orlando, Fla. The conference is essential to helping energy professionals learn the skills and apply the technologies needed to compete in the ever-changing business of energy sales and distribution.
Topics to be covered at EMACS include:
- Online customer service;
- Customer contact centers;
- Billing and collections;
- New products and services;
- CRM; and
- Research and segmentation.
For more information, visit www.emacsconference.com.