Electric utilities can increase customer satisfaction while lowering billing costs

it is widely believed that customers link such cost-cutting with poorer service.

HOUSTON, March 13 /PRNewswire/ – Implications of California’s calamitous energy crisis for electricity and natural gas decontrol in other states will be in the spotlight at the 11th Annual Houston Energy Expo held in the George R. Brown Convention Center, March 21-22, 2001.

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