Energy companies embrace electronic billing technology as an CRM tool, exec says

In a white paper published by Montgomery Research in “The Utilities Project: The Impact of Competition,” Ronald W. Averett, president and COO of Princeton eCom describes how energy companies and other utilities should adopt an Electronic Bill Presentment and Payment (EBPP) strategy as a way to achieve the cost reduction and customer service demands of deregulated marketplaces.

ARLINGTON, Va., Dec. 21, 2000 (BUSINESS WIRE)–The AES Corporation (NYSE:AES) announced today that AES Ekibastuz concluded an agreement with RAO UES of Russia to sell 300 MW of electric power (or 210m kWh per month) from the AES Ekibastuz 4,000 MW coal-fired plant in the Republic of Kazakhstan to the Russian Federation.

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