LEXINGTON, Mass., December 12, 2002 — Excelergy Corp. announced Wednesday it is partnering with Siebel Systems to deliver CustomerPointà¢â€ž-, a comprehensive front-to-back office software platform for the global energy industry.
The joint solution is a complete end-to-end customer relationship management and billing system combining the proven performance and flexibility of both Excelergy Revenue Manager and Siebel eEnergy.
CustomerPoint provides an enhanced single interface and set of integrated business processes for managing all customer service and billing inquiries across all channels, market segments and service types. Utilities deploying this software solution can dramatically increase their call center efficiency and flexibility and introduce new services at a fraction of the cost of traditional custom-developed billing applications.
CustomerPoint leverages the Universal Application Network solution-the industry’s first standards-based, vendor-independent application integration solution developed by Siebel Systems in conjunction with industry-leading application software vendors, integration server vendors and systems integrators-as a common integration platform.
CustomerPoint combines best practices drawn from Siebel Systems’ extensive experience in CRM with Excelergy’s extensive experience in billing and revenue management. Based on XML and Web Services industry standards, Universal Application Network dramatically reduces the cost and complexity of application integration and enables organizations to cost-effectively develop and deploy cross-application business processes for the first time.
Industry best practices are enabled through a complete solution in the areas of marketing, sales, customer, partner and field management using Siebel eEnergy, and in settlement, billing, complex billing, customer value analysis and collaborative communications with Excelergy Revenue Manager. The integrated software platform delivers a true straight-through processing environment for utilities and retail energy marketers serving commercial & industrial and/or residential customers.
“CustomerPoint combines the energy industry’s undisputed best of breed CRM and billing/revenue management systems into a single, fully-integrated software platform,” said Bill Mahoney, president and chief executive officer of Excelergy Corporation. “The new platform will offer an unprecedented straight-through-processing environment for energy retailers and utilities that will result in accelerated cash flows, better customer service, higher margins and an extremely quick ROI.”
“The pre-integration and open, component-based architectures of both software vendors will allow utilities to take a cost-effective, modular approach to enhancing customer-centric applications,” said Jim McCray, general manager, Siebel Energy Industry Applications. “It will also provide for extremely fast deployment and outstanding flexibility to quickly adapt to changes in energy market structure or business rules.”
About Siebel Systems Inc.
Siebel Systems is a provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. Siebel Systems provides organizations with a set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems’ sales and service facilities are located in more than 28 countries. More information is available at www.siebel.com.
About Excelergy® Corp.
Excelergy is a provider of high performance software platforms that automate six mission-critical business processes-forecasting, trading, scheduling, billing, settlement and customer/partner acquisition and care-in the energy/utility industry and other restructuring value chains.
Excelergy’s highly flexible, scalable software systems are based on an open, object-oriented, Web-based, native XML technology architecture. Excelergy has its North American headquarters in Lexington, Massachusetts, its European headquarters in London, England and its Asia-Pacific headquarters in Melbourne, Australia. More information is available at www.excelergy.com.