FirstFuel Software, signed partnerships with 13 new utilities and related agencies. Expanding its client roster in 2015, FirstFuel now provides customer intelligence for more than 2.5 million commercial meters across the U.S., Canada and Europe.
FirstFuel’s new engagements and expansions in the U.S. and Europe consist of both utilities and energy retailers.
These include Los Angeles Department of Water and Power (LADWP), E.On, Pacific Gas & Electric (PG&E), Southern California Edison (SCE), NV Energy, Eversource, Arizona Public Service, Maryland Energy Administration, New York Power Authority (NYPA), NYSERDA, Austin Energy, DTE Energy and Southern California Gas.
As energy providers continue to face market pressures tied to technology advancements in distributed generation, new energy efficiency mandates, customer satisfaction goals and increased competition, they increasingly seek innovative ways to deliver value to their customers. By understanding and presenting actionable, analytical intelligence about customers’ energy use, FirstFuel delivers a customer intelligence platform for utilities to better engage business customers to improve satisfaction and accelerate the uptake of energy services such as demand management and energy efficiency.
LADWP recently expanded its work with FirstFuel to encompass all of its commercial premier account customers after a successful initial deployment of the software. In the past year, LADWP has more than doubled its energy savings objectives, and is seeking to support its premier account management teams with resources providing deeper and more scalable customer intelligence to help meet the new goals cost-effectively.
LADWP’s pilot work with FirstFuel remotely created intelligence on over 100 program-specific savings measures in more than six million square feet of building space in 20 geographically dispersed locations using only meter data — reducing the time and expense of assembling the same information manually by more than 80 percent. Most importantly, business customers gave high marks to LADWP’s analytics-based approach, citing the more streamlined use of their time and better information and transparency provided to make and support investments.