HP and Itron unveil utility monitoring solution for real-time view of business process health: DistribuTECH update

Tampa, FL, Feb. 10, 2006 — HP and Itron Inc., a technology provider, announced a joint solution that promises the utility industry the power to improve operational efficiency and service levels through real-time insight into the health of critical business processes.

As providers of software and solutions for the utility industry, HP and Itron have collaborated to provide an intelligence-based solution for utilities to collect, share, analyze and apply mission-critical data throughout the enterprise in real-time to meet the full spectrum of industry challenges.

The new solution utilizes HP OpenView Business Process Insight software as a key element of Itron’s overall metering, data collection, data management and knowledge application suite.

The integration of HP OpenView Business Process Insight with Itron’s metering technology and industry-leading software enables customers to monitor the exact status of processes that are critical to success within a utility, such as the meter-to-cash process, which is the end-to-end workflow from the point of energy consumption to the receipt of payment.

Itron details the exact workflow required to complete the meter-to-cash business process. HP OpenView Business Process Insight then maps each step in the process to the underlying information technology (IT) infrastructure and defines key performance indicators. The flow can be modified to display more detailed views as needed, or multiple views, with the ability to switch among them.

HP and Itron say the solution makes it possible for users to track and measure business metrics, such as:

* The exact dollar amount or customer impact of IT service failures;

* The amount of kilowatt/hours or customer revenue that is flowing through the process at any given moment;

* The impact of high numbers of bill complaints or high numbers of estimated meter readings in terms of customer dollars or kilowatt hours consumed; and

* The average receivable days or number of invoices processed in a day or given period.

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