I cant get no …

In your excellent article on outages in the September issue (“Outages prompt lawsuits, dismissals at major utilities,” page 1), you refer to a U of Michigan Business School report on customer satisfaction. How can I get this study. Thanks.

Armen Nishanian

Manager Market Research

Orange & Rockland

Pearl River, N.Y.

The American Consumer Satisfaction Index is produced through a partnership of the University of Michigan Business School, the American Society for Quality and Arthur Andersen. The ACSI home page can be found at: www.bus.umich.edu/ research/nqrc/acsi.html

This site features a complete list of scores from the most recent survey.

For the web-disabled, the U Mich. Business School is located at: 701 Tappan St., Ann Arbor, MI 48109-1234 USA. The ACSI is located at C2420 Computing Services Bldg. / Phone: (734) 763-9767 / Fax: (734) 763-9768.

-MTB

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