IT/CS Briefs

Siebel CRM OnDemand offered to IBM business partners:Siebel Systems Inc. announced that Siebel Systems and IBM will promote Siebel CRM OnDemand to IBM business partners looking to have a robust CRM system in place quickly with a minimum investment. Siebel and IBM will provide customized training packages, services offerings, and promotional pricing to encourage IBM business partners to adopt Siebel CRM OnDemand for sales, marketing, and customer service. As part of this initiative, IBM is building automated interfaces with Siebel CRM OnDemand to facilitate deal and pipeline coordination with IBM business partners.

BMC Software helps Southern Co.: BMC Software Inc., a provider of enterprise management solutions, announced that Southern Co., has standardized on BMC Software’s InTune and MAINVIEW for OS/390 solutions for tuning and monitoring the company’s mainframe environment. Southern Co. selected these tools after they identified and solved a one-time revenue problem for the electricity company. Southern Co. will continue to use BMC Software’s unique combination of tuning and monitoring solutions to help identify future performance problems and take corrective action when needed.

Secured Services Inc., ABB launch security assessment service: Secured Services Inc., a provider of identity management and access control software and services, announced a partnership with ABB to offer comprehensive security and vulnerability assessment services. ABB is a leader in power and automation technologies employing over 120,000 people in over 100 countries. The new alliance combines ABB’s vast domain expertise with Secured Services’ leading identity and access management software, Identiprise. The new offering is aimed at helping utilities to gain a high-level understanding of their potential exposure and identify measures they can take to enhance the security of key systems.

Maximum Performance Group celebrates one-year anniversary: Maximum Performance Group, a provider of web-based, real-time energy asset management solutions has announced the nationwide rollout of its patented Energy Management and Control (eMAC) technology. This technology is designed to monitor, communicate and control direct expansion HVAC systems and was acquired in February 2003 from Pentech Energy Solutions, a facilities and energy management Application Service Provider (ASP) based in San Diego, Calif. elp

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PAR3, ORCOM from alliance: ORCOM, a provider of outsourced customer care and billing services, has joined the PAR3 Alliance Network via a strategic reseller alliance. ORCOM will offer utilities PAR3’s automated multi-channel customer communication solution as an integrated part of its current customer care and billing services.

Utility selects MDSI: MDSI Mobile Data Solutions Inc. has signed a contract to supply its Advantex solution to “one of the largest electric utilities in the U.S.” The utility was unnamed in the statement. According to the company, Advantex will help this utility manage the work of approximately 2,400 mobile workers in the U.S. and Canada.

Knoxville using SPL: SPL WorldGroup has announced that the Knoxville Utilities Board is its first customer to sign up for post-implementation operational support services under its new retention services option. Under the terms of the agreement, Knoxville will have access to SPL staff for assistance on issues ranging from maintaining extension code to data errors to support for all updates and upgrades both to the application and the operating system.

FirstEnergy, Cinergy choose Pantellos: Cinergy Corp. and FirstEnergy Corp. have selected the Pantellos eSettlement Network, an electronic payables system, to further automate their procure-to-pay processes. The Pantellos eSettlement Network also supports the MasterCard e-P3 electronic payment and information management service.

Utility auctions exceed $1B: In additional Pantellos news, they have conducted more than $1 billion in online reverse auctions for its utility customers, generating more than $190 million in customer-reported savings and an 18 percent average savings rate, according to the company. More than 650 online auctions have been managed by Pantellos for its utility customers since January 2001.

Intermountain Gas selects Customer Watch: Intermountain Gas Co. has selected Conversant’s Customer Watch system to manage its customer care and billing needs.

Primen launches project: Fifteen U.S. electric utilities have signed on as sponsors for a new Primen research project to develop a simulation tool that will model the links between service performance and customer satisfaction in the commercial and industrial sectors. The study, called Commercial/Industrial BASICS (Balancing Service Investments and Customer Satisfaction), will enable sponsoring utilities to run “what if” scenarios to explore what effect various customer measures will have on customer satisfaction, and assess the cost/benefit tradeoffs.