Itracks and Digisoft partner to launch new call center suite

SASKATOON, Sk, August 22, 2005 — Itracks and Digisoft Computers, Inc. announced a strategic alliance and the release of Itracks’ Virtual Call Center Network (VCN) utilizing Digisoft’s web-based call center software product, eTelescript. Itracks’ VCN is an ASP-based data collection solution which will enable companies to network global call centres and agents. Working with Itracks on this custom solution, Digisoft will provide the call center software for VCN, and Itracks, the hosted environment. The agreement makes Itracks the exclusive ASP provider of Digisoft’s eTelescript to the market research industry.

“Digisoft is excited to embark on this joint venture and to continue to capitalize on our web-based call center product suite within the Market Research environment,” remarked Bob Garber, Executive Vice President of Digisoft. “Furthermore, Itracks is an ideal partner as they have successfully utilized eTelescript and are now in a position to offer their expertise to others,” concluded Mr. Garber.

Itracks’ Virtual Call Center Network (VCN) will maximize productivity by enabling call centers to share resources, locate agents globally, balance workloads, and access overflow capabilities on an as-needed basis. VCN will connect call centers over the Internet using a shared platform on a project-by-project basis while storing the data in a central location. Costs are easily controlled and projects can be readily scaled to meet the project requirements. Online disposition reporting will allow quality control monitoring and timely client updates. The network of call centers will permit international projects of an unprecedented size and scope, while the per-seat cost flexibility ensures networked companies save money and maximize value.

“In addition to the substantial administrative cost savings, Itracks’ VCN operates with virtually any type of online survey software. Users of software such as Confirmit will now be able to run their CATI centre in addition to their online surveys with one software platform,” said Dan Weber, Itracks’ President & CEO.

About Itracks [ www.itracks.com ]

Since 1996, Itracks has set the standard for online data collection. Leading market research professionals and Fortune 500 companies recognize Itracks’ Internet data collection services as the most client-focused, reliable and flexible available. The sophisticated suite of qualitative and quantitative services is easy to use and comes equipped with a wide range of multi-media capabilities. All Itracks’ services are available through the central Research Engineer hub that gives market researchers access to all their online projects with the click of a mouse.

About Digisoft [ www.digisoft.com ]

Digisoft Computers, Inc. manufactures leading PC and web-based call center software, predictive dialers and CRM solutions. Digisoft’s suite of products was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisoft’s suite of products is widely known as flexible and robust, designed to immediately increase call center productivity.

Previous articleUnitil files electric rate adjustment for its MA customers
Next articleCity of Maitland approves new franchise with Progress Energy

No posts to display