ATLANTA Lumenor, Inc., a provider of billing and customer care solutions for utilities and energy service companies, continues to prove its ability to deliver CIS solutions quickly and affordably. Utility Choice Electric, based in Houston, has completed user acceptance testing of Lumenor’s Radiant Billing and Customer Care Solution, with an emphasis on the complex billing needs of large commercial and industrial customers. Utility Choice Electric is a Texas-based company providing lower cost electric power and related services to residential, commercial and industrial customers.
“The complex billing capabilities of Lumenor’s Radiant solution enable us to bill for contract and index rates, as well as other complex billing scenarios, that meet the demands and expectations of our customers,” says Penny Hankins, President and CEO for Utility Choice Electric. She adds, “Utility Choice Electric serves large customers, therefore it is important that our billing and customer care solution allows us to deliver flexible, competitive rates and quality customer service.”
Lumenor met a 90-day deployment schedule of its Radiant Billing and Customer Care solution, with an emphasis on complex billing for large commercial and industrial customers. The solution also includes the Texas market Electronic Business Transaction Set, which facilitates data exchange with the Electric Reliability Council of Texas (ERCOT).
“It is significant to note that the Lumenor delivery team has accomplished in 90 days what other vendors have not been able to do in months, or even years,” says Mark Edwards, Lumenor’s executive vice president of research and development. “Our Radiant application suite is performing expert billing functions such as multi-tiered pricing, contract pricing, and multi-site billing for large customers in various service territories across the Texas marketplace. Furthermore, we are processing a full range of transactions from the Texas transaction set.”
The billing and customer care solution for Utility Choice Electric was delivered through Lumenor’s application service provider (ASP) model. Lumenor has full developmental and deployment control of the Radiant application, which is installed at the Lumenor data center in Atlanta. This removes significant implementation obstacles encountered when deploying third party software in a hosted environment. Lumenor also offers its Radiant application under a license model.
Lumenor provides robust billing and customer care solutions for the energy marketplace. Lumenor’s Radiant application software suite provides customers the option of utilizing their solutions through outsourcing or through licensing. Radiant’s net-native architecture eliminates lengthy installations and major infrastructure investments. For more information, please visit www.lumenor.com.
About Utility Choice Electric
Utility Choice Electric is a certified Retail Electric Provider (REP) in the state of Texas providing a reliable and competitively priced supply of electricity and related services to the state’s industrial, commercial, and residential customers. Headquartered in Houston, Texas, Utility Choice Electric brings over 250 years of combined executive experience in the energy service industry with extensive expertise in the implementation of advanced techniques for customer relations, services, sales, and marketing. Utility Choice Electric is under the executive leadership of President & CEO Penny Hankins and is a certified Historically Underutilized Business (HUB). HUBs, which are certified by the State of Texas General Services Commission, are composed of businesses owned by minorities and women. For more information about Utility Choice Electric, please visit www.uchoice.com.