MEA puts customers on the map with GIS system

BANGKOK, Thailand, Nov 15, 2000 (Bangkok Post)—The Metropolitan Electricity Authority (MEA) is aiming for higher customer satisfaction after spending around one billion baht to develop its geographic information system (GIS) and call centre. The organisation also plans to invest a further 120 million baht in a customer service system (CSS) next year.

ALBUQUERQUE, N.M., Nov. 14, 2000 (PRNewswire)/ — In a presentation to utility investment analysts in New York this morning, PNM, Public Service Company of New Mexico (NYSE: PNM) provided estimates of the incremental earnings and cash flow the company expects to realize from its proposed acquisition of the electric utility operations of Western Resources (NYSE: WR).

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