DALLAS, Sept. 20, 2001 — Docucorp® International, a provider of enterprise information solutions, announced that Midwest Energy has tapped Docucorp’s application service provider (ASP) capabilities to enable Internet presentation of its utility bills, which Docucorp also helped to redesign.
Midwest Energy is a customer-owned electric and natural gas utility that serves 36,000 electric and 44,000 natural gas customers in central and western Kansas. The company also has affiliated companies that market natural gas, propane and telecommunication services.
“When we purchased the KN Energy natural gas distribution system in Kansas, we expanded the Midwest Energy service area and needed to outsource our bill design and production to a company that could provide flexible billing statements, depending on where a customer lives and the services purchased,” said Del Eberle, Midwest Energy’s information systems director. “Docucorp’s solution prepares our billing statements for changes resulting from deregulation, while it also handles the billing process through their application service provider centers in Atlanta and Dallas.
“We also wanted to focus on the future needs of our customers, so we selected a system that could handle electronic bill presentment and payment (EBPP) as more customers become comfortable viewing and paying their bills online,” Eberle added. “We were quite impressed with the Docucorp solution, which offered a portal for electronic presentment, Internet archival and speedy access for our customer service representatives.”
“Midwest Energy is a progressive company with a vision of offering EBPP in the near future,” said Kerry LeCrone, senior vice president, services, Docucorp. “By working with Docucorp, they can focus on their core business and serving their customers better, while also providing new services at lower cost and in a shorter timeframe than possible on their own.”
Midwest Energy transmits billing files to Docucorp to process. By the next day, Docucorp has prepared payment statements, which are ready for mailing, and has posted statements via the Internet for customers and customer service representatives to access.
To introduce the redesigned monthly statements, Midwest Energy posted samples for residential and commercial customers on the corporate Web site at http://www.mwenergy.com .
About Midwest Energy
Midwest Energy, Inc. was formed in 1981 from the acquisition of an investor-owned utility, Central Kansas Power (CKP), by a non-profit electric cooperative. Today, the company is headquartered in Hays, Kansas, and has ten offices in central and western Kansas that serve nearly 80,000 customers. The workforce includes more than 250 employees throughout 40 counties across the state. During the past 20 years, Midwest Energy has grown through the acquisition of electric distribution systems, natural gas systems, and propane distributorships and the formation of affiliates offering digital telecommunications, gas marketing, and propane services.
Docucorp is the authority in providing dynamic solutions for acquiring, managing, personalizing and presenting enterprise information. Servicing the entire enterprise information lifecycle, Docucorp’s information software, application service provider (ASP) hosting and professional consulting services enable companies to implement solutions in-house or fully outsource to Docucorp. The company has an installed base of more than 900 customers, including many of the largest insurance, utility and financial services organizations.
Headquartered in Dallas, Docucorp has major facilities in Atlanta and Silver Spring, MD. The company also maintains offices in London, Portland, ME, and Bedford, NH.