Record attendance, enthusiastic participants and overall growth across all the components of CS Week 2014 and Conference 38 leave us with a single question: How do we capitalize on this energy and myriad ideas to create an even better CS Week for Charlotte, North Carolina, in 2015?
There is a synergy that develops among those utility professionals who attend their first CS Week. You can hear it between workshops, watch it develop during lunch or other social gatherings. From our point of view, meeting the educational goals of new attendees benefits not only individuals but their utilities, as well.
Executive Summit doubled in participants for 2014-a clear reflection of the pressures in the industry and the commitment of executives to seek new, innovative solutions to strengthen their utilities. Strategic discussions and tough topics are de rigueur for Executive Summit participants. Key Account executives face unique challenges in their close relationships with major customers. The growth in this year’s Key Account Forum and the caliber of participants will push the Key Account Forum steering committee to develop ever richer content and speakers.
Meeting the challenges created by this year’s successes already has begun. The annual call for presentations invites utility professionals to submit abstracts for CS Week 2015 workshops that address projects, solutions or challenges faced in customer engagement, mobile, information technology and smart infrastructure areas. Recruiting utility speakers with their firsthand knowledge of utility-specific issues sets CS Week apart from other conferences.
This year’s Expanding Excellence Awards, presented in concert with PennWell, reinforced the excellence and ingenuity utilities are bringing to serving their customers. CS Week 2014 attendees had opportunities each day to take part in workshops conducted by the two winning utilities in each category.
CS Week webinars are growing a year-round following, as is our social media presence on Facebook, Twitter and LinkedIn. New directions, strategies and implementation will build on the growth and excitement of CS Week in San Antonio as our board of directors, planning committee and executive advisory panel meet in September to create a powerhouse CS Week 2015 in Charlotte. Mark your calendars for April 27 to May 1, 2015.
Rod Litke, CEO, CS Week
For more information, please visit www.csweek.org
Charlotte (North Carolina) Convention Center | April 27 – May 1, 2015