MRO Software and MDSI Mobile Data Solutions announce alliance to offer complete work and asset work and asset management system to utility industry

ORLANDO, Fla., Nov. 12, 2004 (BUSINESS WIRE) — MRO Software, a provider of strategic asset management solutions, and MDSI Mobile Data Solutions, one the largest, most experienced mobile workforce management company, announced that the companies have formed an alliance to offer a complete work and asset management solution for electric, gas and water utilities, as well as telecommunications and broadband companies.

In today’s increasingly competitive environment, many utilities are looking to integrate best-in-breed systems that improve operational efficiency, lower total cost of ownership and increase IT agility. MRO Software’s MAXIMO® system provides work and asset management and supply chain capabilities on an industry leading web-architected platform. In combination with MDSI’s Advantex mobile workforce management solution, joint clients can optimize all types of field work, using the same asset management system that they use in their generation plants and facilities.

With MDSI’s Advantex, utilities optimally schedule and wirelessly dispatch work to field crews, who use the solution to manage and record their work, and provide real-time status updates to and from the field. Other Advantex features enable dispatchers to track vehicle locations on maps, while field workers take advantage of both properly sequenced work assignments and optimized routes between those assignments to reduce overall drive time. Field techs also have access to maps of electric and gas network assets, as well as time sheet and signature capture functionality that improves field efficiency.

“One of DTE’s goals is to provide common systems across the business units to meet our highly competitive business targets. We need to deliver our services as efficiently and effectively as possible,” said Al Yonkman, Director of Work and Asset Management at DTE Energy. “Part of achieving that goal includes standardizing on the best possible solutions for our most critical applications. For field operations, that means using Advantex, and for work and asset management we selected MRO Software’s MAXIMO.”

“META Group research indicates that utilities are rethinking mobile workforce management strategies,” said Rick Nicholson, Vice President of Energy Information Strategies at META Group, a leading provider of IT research, advisory services and strategic consulting. “To meet the needs of top-tier energy utilities, mobile workforce management products must be integrated with work and asset management applications to address the full life cycle of transmission and distribution assets.”

“We look to partner with industry leaders to provide the best solutions for our customers in the markets we serve,” said Patricia Foye, Executive Vice President of Global Marketing and Alliances. “MDSI’s Advantex is a great complementary solution that will extend MAXIMO’s reach within the energy utilities market. Customers are now able to use the same work and asset management solutions across multiple business units.”

“We are very pleased with the close working relationship that we have developed with MRO Software over the past year,” said Neil McDonnell, Chief Operating Officer at MDSI. “As a result of this partnership, mutual customers will be able to easily utilize Advantex to efficiently manage a broader range of their overall field workforce.”

MRO Software’s strategic asset management solution MAXIMO, is used in more than 300 utilities worldwide including 38 T&D organizations.

About MDSI Mobile Data Solutions [ www.mdsi.ca ]

MDSI is the largest, most successful and experienced provider of mobile workforce management software in the world. MDSI’s software improves customer service and relationships and reduces operating costs by allowing companies to manage field resources more effectively. Headquartered in Richmond, BC, Canada, MDSI was founded in 1993 and has approximately 325 employees. The company has operations and support offices in the United States, Canada, Europe and Australia. MDSI services approximately 100 customers and has licensed more than 80,000 field service users around the world. MDSI is a public company traded on the Toronto Stock Exchange (MMD) and on NASDAQ (MDSI).

About MRO Software, Inc. [ www.mro.com ]

MRO Software is the leading provider of solutions for strategic asset management. The Company’s integrated suite of applications optimizes performance, improves productivity and service levels and enables asset-related sourcing and procurement across the entire spectrum of strategic assets.

The Company’s asset management solutions allow customers to manage the complete lifecycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO Software’s solutions customers improve production reliability, labor efficiency, material optimization, software license compliance, lease management, warranty and service management and provisioning across the asset base.

MRO Software is a global company based in Bedford, Mass., with approximately 900 employees, 10,000 customers and more than 260,000 end-users. The Company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America, Europe, Asia/Pacific and Latin America.

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at Jennifer.Runyon@ClarionEvents.com.

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