BURLINGTON, Mass., June 3, 2004 — ClickSoftware Technologies Ltd., a provider of workforce and service optimization solutions, announced the licensing of ClickSchedule to Nevada Power Company as a component of Axiom Corporation’s Mobile Workforce Management Solution, Mobility.
Nevada Power is the principal electric utility in southern Nevada, which is the fastest-growing service territory in the country. ClickSchedule will provide dynamic scheduling, real-time crew optimization by dispatchers and street-level routing of Nevada Power’s service personnel.
“Because of the strong success of the gaming industry and Clark County in general, Nevada Power faces the challenge of a phenomenal 6% growth rate, the highest of any electric utility in the country,” states James Christensen, Director, Meter Services for Nevada Power.
“Nevada added 40,000 new customers in 2003 alone. The ability to get the most efficient, timely and effective service to those customers is essential to maintain that growth profitably,” said Dr Moshe BenBassat, CEO of ClickSoftware. “The Utility sector is showing growing demand for our solutions, and having a partner and reseller like Axiom has given us a greater reach to new customers and new technology.”
Axiom, a leading systems integration and solutions firm, and ClickSoftware have an excellent track record of mobile workforce management implementations across North America, most recently at Cinergy Corporation, Pennichuck Water Works and Central Hudson Gas and Electric.
ClickSchedule will be implemented as a fully integrated component of Axiom’s Mobility, a Windows/2000-based mobile computing solution. The integrated solution will enable Nevada Power dispatchers to receive work requests, wirelessly send work orders to their field service technicians, monitor work order status, and transmit completed orders. Automatic Vehicle Location provides real-time GPS-based vehicle location that is used by the scheduling algorithm and displayed on maps.
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware’s ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific.
For more information about ClickSoftware, call (781) 272-5903 or (888) 438-3308 or visit www.clicksoftware.com.
About Nevada Power
Headquartered in Las Vegas, Nevada Power is the principal electric utility in southern Nevada. It is a wholly owned subsidiary of Sierra Pacific Resources, which also is the holding company for Sierra Pacific Power Company, the electric utility for most of northern Nevada and the Lake Tahoe area of California. Sierra Pacific Power Company also distributes natural gas in the Reno-Sparks area of northern Nevada. Other subsidiaries of Sierra Pacific Resources include the Tuscarora Gas Pipeline Company, which owns 50 percent interest in an interstate natural gas transmission partnership.