New solution provides enterprise-wide workforce management

ATLANTA, May 21, 2007 — Service delivery management (SDM) solution provider Ventyx, today announced the next-generation Ventyx solution for field service management — Service Suite 8.0.

Ventyx Service Suite 8.0 is the first release of Service Suite following the combination of Indus and MDSI and leverages the robust Advantex enterprise workforce management platform developed by MDSI. As a result, Service Suite 8.0 provides a true enterprise-wide workforce management solution which manages all types of field work including service, maintenance, inspection, repair, trouble/outage and construction. This new release provides key enhancements to scheduling and dispatch capabilities, broader mobile support and enhanced business intelligence.

Key new features include:

* A new Gantt chart feature in the Dispatch application. This new feature enables dispatch users to see a graphical overview of shifts worked by mobile users and the orders assigned to those shifts. With a color-coded display of states and alerts and “hover” menus for more detail, the solution gives dispatch users a real-time view of current day orders and activities in the field and can trigger local optimization of workflows in the field as work orders are completed. As a result, the solution helps ensure efficient and timely assignment of work orders to appropriate technicians, optimizing schedules and minimizing unnecessary travel costs.

* Long duration order scheduling. The new Service Suite includes enhanced features for scheduling complex, long-duration orders, opening up the solution’s capabilities to a broader set of clients in multiple industries. Long duration orders can be assigned on the Gantt chart manually, or the system can automatically assign long duration orders over one or two consecutive shifts.

* Java phones/PDAs and mobile Web services. Service Suite can now share information with a broader set of mobile devices and applications including smart phones and PDAs with voice and data capability supported by a Java virtual machine. This capability enables personnel with minimal order data and completion requirements, such as contractors and light users, to benefit by communicating with Service Suite via the Mobile Web services feature.

* Real-time data warehouse and operations dashboard. The new Service Suite provides significant enhancements to its database, data warehouse and operations dashboard to improve the performance of the system and its users. The new operations dashboard gives even non-technical users easy access to real-time data to track and manage critical business operations.

Service Suite 8.0 is available now from Ventyx and its certified reseller partners.

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