Westborough, Mass., February 27, 2012 — ViryaNet Limited, a provider of software solutions that optimize the planning, execution and monitoring of service processes for mobile workforces, announced that a North American utility has selected ViryaNet’s mobile workforce management solution.
Using Vertex’s Outsourced Field Service Dispatch, utilities can retain their field technicians while outsourcing dispatchers to Vertex. The dispatchers use ViryaNet’s mobile workforce management solution to schedule and dispatch work to field technicians. Field technicians use ViryaNet’s solution to receive work orders, update work order status and report completion.
ViryaNet‘s mobile workforce management solution ensures customer service representatives can book appointments accurately and answer customer inquiries with timely information about the status of work orders, allowing Vertex to enhance customer service while reducing costs.
Utilities continue to choose Vertex’s Outsourced Field Service Dispatch Service to establish and implement uniform business processes and best practices across field services operations.
ViryaNet’s partnership with Vertex began in 2006. Since that time, Vertex has used ViryaNet’s mobile workforce management solution to provide their dispatch service to utilities, establishing common best practices and delivering the highest quality field service at the lowest cost for customers.