NSTAR to use TeleVox Software Inc.’s HouseCalls for customer communication

MOBILE, Ala., May 16, 2005 — TeleVox Software, Inc., a developer of telephony-based communications, has been chosen as the customer relationship messaging provider for NSTAR, Massachusetts’ largest investor-owned electric and gas utility. HouseCalls, TeleVox’s automated outbound messaging system, will deliver messages to many of NSTAR’s nearly 1.4 million residential and business customers in over 100 communities.

NSTAR will use HouseCalls’ utilities applications for various campaigns. Among them will be notifying customers of scheduled equipment upgrades in their neighborhoods that require temporary service interruptions and promoting the company’s energy efficiency programs.

Using exclusive message-building technology and recorded human voices, HouseCalls has the ability to deliver personalized messages, in multiple languages, to each customer. TeleVox’s data centers cover both U.S. coasts, allowing the company to meet the growing needs of customers like NSTAR.

“We are proud to be working with a proactive company such as NSTAR,” says Neil Armentrout, TeleVox President and CEO. “It’s obvious when you look at the company’s current initiatives that NSTAR is dedicated to providing excellent customer service, and HouseCalls is the perfect complement to their efforts.”

“TeleVox enables NSTAR to proactively communicate to customers in a customer-focused, cost-effective way,” says Penni McLean-Conner, NSTAR Vice President of Customer Care. “We are impressed with their flexibility and quick turnaround on providing new ways to communicate with our customers.”

About NSTAR [ www.nstaronline.com ]

Headquartered in Boston, NSTAR transmits and delivers electricity and natural gas to 1.4 million customers in Eastern and Central Massachusetts, including over one million electric customers in 81 communities and nearly 300,000 gas customers in 51 communities.

About TeleVox Software, Inc. [ www.televoxcrm.com ]

TeleVox is a provider of automated messaging solutions delivering millions of telephone and Internet messages each day. Based in Mobile, AL, TeleVox has a virtually limitless capacity for messaging and continues to solve time-consuming communication issues associated with outage and restoration notifications, service call reminders, disconnect notices and collection calls.

With over 13 years of experience, message quality and legendary customer care remain at the core of the company’s customer-centric ideology. Using a state-of-the-art infrastructure, TeleVox has data centers on both the east and west coasts of the country to handle expected growth during the next decade.

In addition to its HouseCallsâ„- product, TeleVox offers a full range of communication products including inbound IVR applications, interactive web site design and hosting, on-hold messaging, secure online communication portals, customer satisfaction delivery systems and database appending services.


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