Online Customer Self-Service Transforming Utilities Industry According to Study

The survey identified eBusiness trends in eInformation and eCommerce and, in general, found that the utility industry is expanding its eBusiness capabilities, particularly with regard to customer interactions. For example, new service application is offered by 41 percent of the utilities surveyed, up from 29 percent at the end of 1999, and eBill Presentment and Payment (EBPP) is offered by one-half of the utility companies, also up from 29 percent in December 1999.

CHATSWORTH, Calif.—The New York State Department of Public Service has approved the Capstone MicroTurbine as the first 3-phase distributed generation (DG) device permitted to operate in parallel with utilities in the State of New York as part of the state’s new DG standard.

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