Optimizing mobile field force strengthens utility’s customer service

JEA is one of the largest municipal utilities in the nation, supplying electricity, water, and sewerage services for almost 1 million customers in and around the Jacksonville, Florida area. To meet the growing customer demand for better service levels, JEA’s management looked to the field service organization to implement mobile applications that make immediate differences in serving customers. iMedeon’s iM:Work, a web-based mobile workforce management solution, better utilizes the existing workforce, cuts response times to customers, and lowers operations cost.

By CARLY HARRINGTON

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