ORCOM and Soluziona to co-develop customer information system for North America utilities

PHILADELPHIA, Penn., Oct. 15, 2002 — ORCOM and Soluziona announced they will co-develop a next-generation CIS solution for North American utilities.

The joint effort will make use of a combination of Soluziona’s experience in delivering CIS software to 44 utilities worldwide, and ORCOM’s North American client base and business process management expertise.

Both companies will maintain development resources in Philadelphia. Soluziona will be using its North American arm, Soluziona USA, to manage development operations.

ORCOM will offer this software in a hosted model alongside its proven E-CIS software. There will be new version releases of E-CIS that will continue to provide highly reliable and cost effective customer care and billing capabilities for new and existing clients.

About ORCOM

ORCOM is a provider of outsourced customer care and billing services for electric, gas and water utilities in North America, providing superior service, guaranteed service levels and significant cost savings.

The company has leveraged its 26 years of experience into long term, high-value relationships by responding to the rising demand for flexible, low risk application hosting and business process management (BPM) services. With a track record of no failed implementations and a large customer base, ORCOM is uniquely positioned to lead utilities to the next level of profitability.

For more information about ORCOM, visit www.ORCOM.com.

About Soluziona

Soluziona is the professional services division of Union Fenosa, one of Spain’s largest industrial and services groups. Professional services businesses in Soluziona include information technology, software development and marketing, Internet services, telecommunications engineering and services, design, technology, quality and environmental engineering, and strategic management and human resources consulting.

Soluziona has a consolidated presence in the international markets; with on-going projects in more than 45 countries spread over four continents. Soluziona’s revenue for 2001 surpassed $680 million euros, up 38% over the previous year.

About Soluziona USA

Soluziona USA is an IT consulting, integration, and specialized software solutions organization that plans, designs, implements, and manages information management and process automation projects and systems that are technology-enabled and business-driven.

Soluziona USA helps clients overcome the challenges of managing information by building and implementing processes and solutions that provide a competitive advantage.

The organization delivers its services, solutions and products to clients through its eBusiness Solutions and Energy Services groups to automate processes, manage information, reduce operating costs and drive business. Soluziona USA’s primary markets are energy, financial, government and service-based industries.


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