Parting Thoughts

“While there is no one-size-fits-all formula for success, electric utility leaders are finding that a steady combination of proactive outreach through a mix of digital, mobile, community events and dedicated account representative touch points can drive a strong positive perception of their brands.” —John Hazen, director of utility practice at JD Power, about new business electric customer survey showing record highs in satisfaction scores

“With renters comprising such a significant segment of the U.S. population today, electric utilities and their partners would do well to create special programs that engage and educate to the specific interests and needs of this group of consumers.” —Patty Durand, president and CEO of the Smart Energy Consumer Collaborative

“The ISO reluctantly takes these steps and will collaborate with the rest of the funding parties to ensure continuity of reliability services and to avoid any party being adversely affected financially.”

—Steve Berberich, president and CEO of the California Independent System Operator, which gave notice of withdrawing from reliability coordinator Peak Reliability
and announced plan to handles its own transmission system reliability work.

“The new U.S. tax regime shouldn’t affect utilities much. Utilities with unregulated businesses should benefit, but regulated utilities will simply pass tax savings to customers through lower energy bills.” —Morningstar Quarter-End Insight on Utilities

“The majority of both small (73 percent) and large businesses (89 percent) say they presently or in the future plan to implement energy efficiency.” —ZPryme and Ecova: “Utility Business Customer Survey on Energy Management”

“The key to truly smart grids will be IT and telecommunication upgrades that optimize system measurement and monitoring capabilities. This will improve the ability to prevent system outages and reliability/quality impacts from the integration of renewable technology or natural disasters.” —Stephen Persutti, vice president of utility development for TRC Cos.

“The 4 most exciting technologies in #energy are: storage for homes & businesses, hydrogen fuel cells, vehicle to grid, and heat pumps – each #decarbonize different sectors.” —@SiemensUKNews

“Released on September 11, 1977, the Atari 2600 is credited with popularizing the use of microprocessor-based hardware and ROM cartridges containing game code, a format first used with the
Fairchild Channel F video game
console in 1976″”

Whatever the [energy] mix will be” decarbonization is happening a lot faster than a lot of us have predicted
—@ADSWagenda (Abu Dhabi Sustainability Week)

Bitcoins should be called BTUcoins…and everyone is paying the price, asserts @EnergyCollectiv: —@ieee_pes

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